Politique d’expédition

This Shipping Policy applies to orders placed through fashionclosetclothing.shop.

For shipping assistance:

Email: info@fashionclosetclothing.shop

1. Free Standard Shipping

fashionclosetclothing.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS.

There is no standard shipping charge for orders placed through our store.

If an optional premium or expedited delivery service is offered in the future, any additional charge will be displayed clearly before purchase.

2. Delivery Time

Our standard estimated delivery time is:

15–20 days.

The delivery timeframe communicated during the purchasing process is intended to provide customers with clear information regarding expected delivery.

French e-commerce rules require the professional to inform consumers of the delivery period before conclusion of the online sales contract.

3. Order Processing

Following submission of an order, we may complete:

  • payment verification;
  • fraud screening;
  • inventory confirmation;
  • packing;
  • shipping preparation; and
  • carrier handover.

Customers will receive relevant order information electronically when available.

4. Order Confirmation

An order confirmation may be sent to the email address supplied during checkout.

Customers should check the confirmation carefully and contact us promptly if they notice an error.

5. Shipping Address

Customers are responsible for providing complete and accurate delivery information.

Please verify:

  • recipient name;
  • street address;
  • apartment or unit number where applicable;
  • postal code;
  • city;
  • country; and
  • contact details.

If you notice an address error, contact:

info@fashionclosetclothing.shop

We will attempt to correct the information where possible before dispatch.

Changes cannot be guaranteed once the shipment has entered the carrier network.

6. Shipment Confirmation

When available, customers may receive a shipment confirmation or tracking number.

Tracking information may take time to become active after a parcel is transferred to the carrier.

7. Tracking Information

Tracking information is provided by shipping or logistics providers.

Tracking updates may occasionally be delayed or incomplete.

A temporary absence of tracking movement does not necessarily mean that the parcel is lost.

8. Delivery Delays

Although we aim to deliver within 15–20 days, circumstances may occasionally affect transportation.

Possible causes include:

  • severe weather;
  • customs procedures;
  • carrier disruption;
  • unusually high shipping volumes;
  • public holidays;
  • local transportation restrictions;
  • incorrect delivery information;
  • security inspections; or
  • circumstances outside our reasonable control.

Where a significant delay occurs, mandatory consumer rights remain unaffected.

9. Late Delivery

Customers whose order has not arrived within the expected period should contact:

info@fashionclosetclothing.shop

Please provide your order number.

We will review the shipment and, where appropriate, investigate with the carrier.

French e-commerce law provides consumers with remedies in qualifying cases of delayed delivery, including cancellation and reimbursement rights in specified circumstances.

10. Lost Packages

If an order appears to be lost in transit, please contact us.

We may investigate tracking records and contact the carrier.

Where fashionclosetclothing.shop remains legally responsible for delivery, carrier loss does not remove mandatory customer remedies.

11. Damaged Packages

If your package arrives visibly damaged, please document the condition where reasonably possible.

Useful information may include photographs of:

  • the outer packaging;
  • the shipping label;
  • the damaged area; and
  • the affected product.

Send the information to:

info@fashionclosetclothing.shop

We will review the issue and provide an appropriate remedy where required.

12. Incorrect Products

If the delivered product differs from the item ordered, contact:

info@fashionclosetclothing.shop

Please provide your order number and photographs where reasonably helpful.

Incorrect products will be handled in accordance with our Return and Refund Policy and applicable consumer law.

13. Multiple Shipments

An order containing multiple products may occasionally be delivered in more than one package.

Where this occurs, packages may arrive at different times.

Separate tracking information may be provided where available.

14. Failed Delivery Attempts

A carrier may make one or more delivery attempts depending on local delivery procedures.

Customers should monitor available tracking information and follow reasonable carrier instructions.

15. Unclaimed Packages

If a parcel is returned because the customer fails to collect it or because delivery information supplied by the customer was materially incorrect, please contact us to discuss the available options.

Nothing in this section limits mandatory rights available under applicable law.

16. International and Cross-Border Transportation

Orders may be transported using international logistics networks.

Where applicable, shipments may be subject to customs or administrative processing.

Any customer charges that are legally applicable must be handled consistently with the information provided during the sales process and applicable law.

17. Risk During Delivery

Nothing in this Shipping Policy transfers the risk of transportation to a consumer earlier than permitted under mandatory consumer law.

18. Delivery Confirmation

A carrier may mark a shipment as delivered based on its delivery records.

If tracking shows “delivered” but you cannot locate the parcel, please:

  • check the delivery location;
  • check with household members;
  • check with building reception where applicable; and
  • contact us if the parcel remains missing.

19. Order Changes

Once an order has entered fulfilment, we may be unable to change:

  • products;
  • quantities;
  • sizes;
  • colours; or
  • delivery details.

Customers should contact us as quickly as possible if a change is required.

20. Cancellations

If you wish to cancel an order before dispatch, contact:

info@fashionclosetclothing.shop

We will attempt to process the cancellation where possible.

If dispatch has already occurred, applicable withdrawal and return procedures remain available after receipt.

21. Free Shipping Commitment

Our standard delivery charge is:

€0.00 — Free Standard Shipping

This applies to all orders covered by our standard shipping service.

22. Contact

For shipment tracking, delayed orders, address questions, lost packages, or delivery issues:

fashionclosetclothing.shop
Email: info@fashionclosetclothing.shop