Politique de confidentialité

This Privacy Policy explains how fashionclosetclothing.shop collects, uses, stores, shares, and otherwise processes personal information when you visit our website, purchase products, contact us, or otherwise interact with our online store.

For privacy enquiries:

Email: info@fashionclosetclothing.shop

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

  • visits to fashionclosetclothing.shop;
  • customer accounts;
  • orders;
  • payments;
  • delivery;
  • returns and refunds;
  • customer-service communications;
  • fraud prevention;
  • marketing where permitted; and
  • operation and improvement of the online store.

2. Personal Information We May Collect

Depending on how you interact with us, we may process information including:

  • name;
  • email address;
  • telephone number when provided;
  • billing address;
  • shipping address;
  • order information;
  • products purchased;
  • return and refund information;
  • account information;
  • communications with us;
  • payment-related information;
  • IP address;
  • browser information;
  • device information;
  • cookie identifiers;
  • website activity;
  • shopping-cart information; and
  • security or fraud-prevention information.

3. Information You Provide

You provide information directly when you:

  • place an order;
  • enter shipping details;
  • enter billing details;
  • create an account;
  • contact customer service;
  • request a refund;
  • request a return;
  • exercise a privacy right;
  • subscribe to permitted marketing; or
  • otherwise communicate with fashionclosetclothing.shop.

4. Information Collected Automatically

When you use our website, certain technical information may be collected automatically.

This may include IP address, browser type, device characteristics, operating system, page interactions, session information, referring pages, approximate geographic information derived from technical data, and cookie or similar technology identifiers.

This information may be used to operate and secure the website, maintain shopping-cart functions, detect fraud, analyse technical performance, and improve our services.

5. Purposes of Processing

We may process personal information to:

  • provide our online store;
  • process and fulfil orders;
  • confirm payments;
  • arrange delivery;
  • provide order updates;
  • respond to customer enquiries;
  • manage returns and refunds;
  • investigate damaged or lost shipments;
  • maintain customer accounts;
  • prevent fraud;
  • protect website security;
  • comply with legal obligations;
  • maintain accounting or transaction records;
  • establish or defend legal claims;
  • improve our website; and
  • conduct permitted marketing.

6. Legal Bases for Processing

Where the GDPR applies, we rely on an appropriate legal basis for each processing activity.

Depending on the activity, the legal basis may include:

Contractual necessity — where processing is necessary to accept, process, fulfil, deliver, return, or refund an order.

Legal obligation — where we must maintain records or process information to comply with applicable law.

Legitimate interests — where processing is reasonably necessary for fraud prevention, security, customer service, improvement of our services, or protection of legal rights and those interests are not overridden by the individual's rights.

Consent — where consent is required, including certain marketing or non-essential tracking activities.

French official guidance requires e-commerce businesses to communicate the purpose, legal basis, recipients, retention period or criteria, relevant rights, and other required information when personal data is collected.

7. Shopify

fashionclosetclothing.shop uses Shopify technology.

Shopify processes customer information in connection with the services it provides to merchants.

Under Shopify's current Data Processing Addendum, Shopify generally acts as a data processor for merchant customer information used to provide its core services, while it may act as a separate controller for certain enhanced services.

Shopify's Consumer Privacy Policy also explains the personal data Shopify may receive when customers interact with Shopify merchants and Shopify consumer services.

8. Payment Processing

Payments may be processed by Shopify or other payment providers made available through checkout.

Payment processors may collect information necessary to verify and complete transactions.

fashionclosetclothing.shop does not necessarily receive or store complete payment-card credentials.

9. Shipping and Fulfilment Providers

We may share information necessary to fulfil an order with shipping carriers, logistics providers, fulfilment providers, and other companies participating in delivery.

This may include your name, delivery address, contact information, and order-related information.

10. Other Service Providers

We may use service providers for functions such as:

  • website infrastructure;
  • customer support;
  • security;
  • fraud detection;
  • payment processing;
  • shipping;
  • analytics where enabled;
  • marketing where legally permitted;
  • professional advice; and
  • other operational services.

They may process personal information only as required for their respective services and subject to applicable legal requirements.

11. Legal Disclosures

We may disclose personal information where reasonably necessary to:

  • comply with law;
  • respond to a valid court order;
  • respond to a lawful government request;
  • investigate fraud;
  • protect customers;
  • protect our legal rights;
  • enforce contractual rights; or
  • address a serious security issue.

12. International Transfers

Our technology and service providers may process information outside France or outside the European Economic Area.

Where international-transfer restrictions apply, appropriate safeguards will be used as required by applicable data-protection law.

Shopify states that relevant transfers outside the EEA are protected through mechanisms including its approved Binding Corporate Rules and, where appropriate, Standard Contractual Clauses.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for additional periods required or permitted by law.

Relevant factors include:

  • whether an order remains active;
  • whether an account remains active;
  • accounting and tax requirements;
  • fraud-prevention needs;
  • customer-service requirements;
  • ongoing disputes;
  • legal claims;
  • statutory record-retention requirements; and
  • whether consent remains valid for consent-based processing.

When information is no longer required, we may delete, anonymise, or securely isolate it as appropriate.

14. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some technologies are necessary for essential functions such as:

  • shopping carts;
  • checkout;
  • account sessions;
  • security;
  • fraud prevention; and
  • website functionality.

Other technologies may be used for analytics or advertising where enabled and legally permitted.

Where consent is legally required, such technologies will only be used in accordance with the applicable consent requirements.

15. Marketing

We may send marketing communications where we have an appropriate legal basis.

Where consent is required, customers may withdraw consent at any time.

Marketing emails will provide an appropriate method to unsubscribe where required.

Unsubscribing from marketing does not prevent essential transactional communications relating to orders, security, refunds, deliveries, or customer-service requests.

16. Your Privacy Rights

Where the GDPR applies, you may have rights including:

  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restriction;
  • the right to object;
  • the right to data portability; and
  • the right to withdraw consent where processing relies on consent.

CNIL confirms these principal rights for individuals whose personal data is processed.

17. Exercising Your Rights

To exercise a privacy right, contact:

info@fashionclosetclothing.shop

Please clearly explain your request.

We may request information reasonably necessary to verify your identity before disclosing or modifying personal information.

Requests will be processed in accordance with applicable data-protection law.

18. Right to Complain

If you believe your personal information has been processed unlawfully, you may have the right to submit a complaint to the competent data-protection authority.

In France, the competent supervisory authority is the Commission Nationale de l'Informatique et des Libertés (CNIL).

19. Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, alteration, loss, disclosure, destruction, or misuse.

However, no Internet transmission or electronic-storage system can guarantee absolute security.

Customers should protect their account credentials and avoid sharing passwords with unauthorised persons.

20. Children's Information

Our online store is intended for persons legally capable of making the relevant purchases.

We do not knowingly seek to collect personal information from children in circumstances where collection would be unlawful.

21. Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes to our services, technology, legal obligations, or privacy practices.

The current version will be displayed on fashionclosetclothing.shop.

22. Contact Us

For questions about privacy or personal data:

fashionclosetclothing.shop
Email: info@fashionclosetclothing.shop